I meant to post this Friday, since it would have been more appropriate for Halloween, but I’m a bit late with it.
I had been IT Director of a Boston law firm for about 4 years, which was plenty long enough to have learned to stop answering my phone. For those of you who might not know, anyone with any sort of decision-making responsibilities in IT could easily spend 10 hours/day just fielding cold calls. As such, if we don’t recognize the number (or if we don’t have an assistant to field the calls), we don’t pick up.
While I didn’t answer my phone, that didn’t mean I didn’t get my voice mail. One day, I got this message:
Hi, Jenn! This is (vendor) from (company). I was just talking to (partner), and he told me that you should definitely get back to me, since your firm is very interested in (service we needed like holes in our heads).
Not such an unusual message, right?
Here’s the problem: that partner he had “just been talking to” had passed away nine months before. To add insult to injury, said partner had been out for nine months before that battling cancer.
I didn’t call the vendor back, but I was sorely tempted to ask him how that partner was doing and what medium he used to talk to him. I mean, wouldn’t that partner’s widow want to know…?