There are very few phrases in the English language that I despise more than “all set”. And there are very few phrases that I have found support geeks to use more than “all set”. What bugs me the most about it is that it’s just about impossible to know what “all set” means–even from context! For example:
- You’re eating at a restaurant. A server comes by & asks how it’s going. You say, “All set!” Which does this mean?
- You are happy eating your food and don’t need anything else.
- You are finished with your dish & want the dessert menu.
- You are finished with your meal & want the check.
- You are having trouble with a Word document. You call the Help Desk. They’re quiet for a moment, and then say, “You’re all set!” Which does this mean?
- Your document has been nuked, but your Word isn’t in trouble any more.
- Your document is fine, you can continue typing.
- Your document is fine, but you have to close & reopen it before typing.
- You are managing some geeks and ask about the user with the Word document problems. The geek says, “She’s all set!” Which does this mean?
- There are zero further problems, there was no training issue, and she will start writing love letters to the Help Desk.
- The user’s immediate problem was fixed, and there is no indication of chronic problems like hers.
- The user’s problem was fixed, but the larger ongoing Word document issue that you’ve been seeing hasn’t been addressed.
- The geek did something to help the user that seemed to have worked, but she didn’t truly confirm it. The hate letters to the Help Desk will be quickly forthcoming.
Perhaps it’s obvious that I’ve lived through the last situation more than once…
That phrase drives me nuts due to its non-specificity. Can anyone convince me that there is ever ANY reason to tell me something is “all set” rather than just telling me what the heck you did or what the heck is going on?